All orders are shipped within 1-4 Business days depending on availability and Delivery times will depend on your location.

Order Confirmation Email

• You will receive an automated order confirmation email immediately after completing your purchase
• This email is sent to the email address you provided during checkout
• The confirmation email includes:Your order numberItems purchased (body kits, lip kits, fenders, hoods, coilovers, etc.)Order total and payment methodShipping addressEstimated delivery timeframe

What to Check

Confirmation Email Details

• Check your inbox (and spam/junk folder) within 5-10 minutes of placing your order
• The email will come from Underground Dynamics
• Save this email for your records and future reference

Order Number

• Your unique order number is your primary reference for tracking and customer service inquiries
• Keep this number accessible until your order arrives

If You Don't Receive Confirmation

Troubleshooting Steps

1. Check Your Spam FolderConfirmation emails sometimes get filtered as spamMark Underground Dynamics as a trusted sender
2. Verify Your Email AddressEnsure you entered the correct email address during checkoutCheck for typos in your email
3. Wait 15-30 MinutesDuring high-volume periods, emails may be slightly delayedMost confirmations arrive within minutes
4. Contact Customer SupportIf you haven't received confirmation after 30 minutes, reach out to our teamHave your payment confirmation and order details readyWe'll verify your order status and resend the confirmation

Yes, but only before your order ships. Once your order has been shipped, we cannot change the delivery address.

Before Your Order Ships

Immediate Action Required

If you need to change your shipping address, contact Underground Dynamics customer support immediately:

• The sooner you reach out, the better chance we have to update your address
• Provide your order number and the correct shipping address
• Our team will update your order if it hasn't been processed for shipping yet

Time-Sensitive Window

• Orders are typically processed and shipped within 1-3 business days
• Address changes must be requested as soon as possible after placing your order
• Once the order enters our shipping process, address modifications are no longer possible

After Your Order Has Shipped

Address Cannot Be Changed

Unfortunately, once your order has shipped, we cannot modify the shipping address. At this point:

• The package is in the carrier's possession
• The shipping label has been generated with the original address
• Underground Dynamics no longer has control over the delivery route

What To Do If Your Order Already Shipped

Option 1: Contact the Shipping Carrier

• Check your shipping confirmation email for the tracking number
• Contact the carrier directly (UPS, FedEx, USPS, etc.)
• Request an address intercept or delivery reroute
• Note: Carriers may charge additional fees for this service, and success is not guaranteed

Option 2: Coordinate with the Original Address

• If possible, contact the recipient at the original shipping address
• Ask them to hold the package for you to pick up
• Arrange for them to forward it to your new address

Option 3: Package Return and Reorder

• If the package is delivered to the wrong address and returned to us, we'll contact you
• You may need to place a new order with the correct address
• Contact our customer support team to discuss refund or reorder options

How to Avoid Address Issues

Double-Check Before Checkout

• Carefully review your shipping address before completing your purchase
• Verify street number, apartment/unit number, city, state, and ZIP code
• Ensure the address can receive large packages (body kits, fenders, hoods, etc.)

Use a Secure Delivery Location

• Choose an address where someone can receive the package
• Consider shipping to your workplace if home delivery is uncertain
• Ensure the location can accommodate large automotive parts

Save Correct Addresses

• If you have an account, save your preferred shipping addresses
• Update your address book when you move
• Remove old or incorrect addresses to prevent mistakes

Special Considerations for Large Items

Underground Dynamics ships performance parts including:

• Body kits
• Fenders and hoods
• Coilovers and air suspension systems

These items require:

• A delivery location that can accept large packages
• Someone available to sign for delivery (if required)
• Adequate space to store items until installation

Need Help?

If you need to change your shipping address or have questions about your delivery:

• Contact Underground Dynamics customer support immediately
• Have your order number ready
• Provide the correct shipping address details

Remember: The faster you contact us, the better chance we have to help before your order ships!